Shipping Policy

Last updated: 26 September 2026

Thank you for shopping with Cardvo.

We ship playing cards and Cardvo products from Singapore to customers around the world. We work with trusted postal and courier services to get your order to you as safely and efficiently as possible.

Please read the following information before placing your order.

1. Where We Ship

We currently ship to Singapore and international destinations worldwide, subject to carrier availability and local import restrictions.

Available shipping options and destinations will be displayed during checkout.

If your country or region is not available at checkout, please contact us at support@cardvolution.com and we will be happy to check whether shipping can be arranged.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends, public holidays, major launches, promotions, or periods of exceptionally high demand may require additional processing time.

For limited-edition releases, pre-orders, crowdfunding projects, or products with a stated release date, shipping will follow the specific timeline communicated on the product page.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when tracking is available.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout based on your:

• Delivery destination

• Order weight and size

• Selected shipping method

• Available carrier service

From time to time, Cardvo may offer free shipping promotions, flat-rate shipping, or other special shipping offers. The applicable shipping offer will be clearly stated during the promotion.

Shipping charges are non-refundable once an order has been dispatched, except where required by applicable law.

4. Estimated Delivery Times

Delivery times vary depending on the destination, shipping method, carrier, customs clearance, and other circumstances outside of our control.

As a general guide:

Singapore: approximately 1–5 business days after dispatch.

International: approximately 5–20 business days after dispatch, depending on the destination and shipping service selected.

These are estimates only and are not guaranteed delivery dates.

Remote destinations, customs inspections, peak shopping periods, public holidays, severe weather, carrier disruptions, and other unforeseen circumstances may result in longer delivery times.

5. Tracking

Where a tracked shipping service is selected, a tracking number will be provided once your order has been dispatched.

Please allow up to 48 hours for tracking information to appear or update in the carrier's system.

Tracking information is provided by the shipping carrier and may not update continuously while a parcel is in transit, particularly for international shipments.

6. International Orders, Customs & Import Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, GST, handling fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Cardvo does not control the customs policies, tax rates, or clearance procedures of individual countries.

Customers are responsible for ensuring that the recipient's name, address, telephone number, and other required information are accurate and complete.

Please note that customs authorities may open or inspect packages as part of their normal procedures.

7. Incorrect or Incomplete Addresses

Please carefully check your shipping address before completing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

If an order is returned to Cardvo because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if you request that the order be sent again.

If the parcel is returned to us and you do not wish to have it reshipped, the original shipping fee may not be refundable.

8. Delayed Shipments

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Cardvo is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Customs clearance

• Postal or courier delays

• Incorrect or incomplete addresses

• Public holidays

• Severe weather

• Natural disasters

• Strikes or service disruptions

• Flight or transportation delays

• Import restrictions

• Other unforeseen circumstances

If your tracking information has not updated for an extended period, please contact us and we will assist you in checking the shipment with the carrier.

9. Lost or Missing Packages

If your package appears to be lost in transit, please contact us with your order number and tracking information.

We will work with the relevant carrier to investigate the shipment.

For international orders, please allow sufficient time for the carrier's investigation process before a parcel can be considered officially lost.

If a parcel is confirmed as lost, Cardvo will work with the customer to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances and shipping